In some cases, the winnings may not be immediately visible due to delayed connection update or the game round not being fully completed on the server side. This can also happen if the bet was not successfully registered before the betting time closed.
To resolve this, first check the game history or round summary within the Live Casino game to confirm the result. Then refresh the game or log out and back into your account to update the balance.
If the winnings are still missing after a short period, kindly reach out to our Customer Support via Live Chat or email: [email protected], providing the agents with the game name, round details, and time of play for further investigation.