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If your game froze mid-way while placing a bet, we kindly ask you to check the bet ID in your game history and contact our support team for further assistance. 

To check the bet ID, go to your User Profile &gt; Game History tab, locate the bet that did not go through. 

Kindly take a note of all the details of the bet: bet ID, game, provider, balance before the bet, balance after the bet, date and time of placing the bet. Provide those details to our Customer Service representative and they will be happy to assist you via Live Chat or email: <a href="mailto:support@split.com" rel="nofollow noopener noreferrer" target="_blank">support@split.com</a>. 

I placed a bet and the game froze, what to do?

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