If you're unable to complete a cryptocurrency deposit, check the following:
Make sure the cryptocurrency is supported: Confirm that the cryptocurrency you want to deposit is currently available on the Split.com Deposit page.
Select the correct network: Choose the network specified for the selected cryptocurrency. Different cryptocurrencies may be available on specific networks only.
Check the deposit address: Copy the deposit address directly from the Split.com Deposit page and make sure it is entered correctly in your external wallet.
Check your wallet balance: Make sure your external wallet contains enough funds to cover the deposit amount and any applicable network fees.
Check the minimum deposit amount: If a minimum deposit amount applies, make sure your transaction meets the required minimum.
Make sure your wallet allows the transaction: Some wallets or exchanges may restrict certain assets or networks. Check with your wallet or exchange provider if you're unable to initiate the transaction.
Try again later: Blockchain networks or third-party wallet services can occasionally experience temporary issues or congestion.
If you're receiving an error when attempting to send the cryptocurrency, check the message shown by your wallet or exchange, as it may indicate why the transaction cannot be initiated.
Shall you require any further assistance, do not hesitate to reach out to our Support team via Live Chat or email: [email protected].