The appropriate solution will depend on the specific error message displayed. However, the following are some of the most common reasons a withdrawal may not go through:
Verify your email address: Make sure your email address has been added to your account and successfully verified. Access to the Wallet and its withdrawal functions requires a verified email address.
Check your available balance: Ensure that the selected balance contains enough funds to cover both the withdrawal amount and any applicable network fees.
Select the correct balance and cryptocurrency: Confirm that you have selected the appropriate balance and the same cryptocurrency associated with your previous deposits.
Check wagering requirements: If the funds in your account are subject to a wagering requirement, this requirement must be completed before the funds become available for withdrawal.
Make a deposit first: At least one deposit must be made before withdrawals can be enabled on your account.
Double-check the wallet address: Carefully check that the address entered is correct, belongs to your personal wallet, and is compatible with the cryptocurrency you have selected for the withdrawal.
If you have checked all of the above and the problem continues, please contact our Support Team through Live Chat or by email at [email protected]. Our team will be happy to investigate the issue and provide further assistance.