The deposits on Split are immediate, however in certain cases due to blockchain confirmations, queues and unexpected network delays, it may happen that the transaction may take several minutes to arrive.
We kindly ask you to wait 30min, since majority of the transations are completed within this timeframe.
If the deposit has been successfully sent from the origin, more than 30 minutes have passed and it still hasn't been credited on your Split account yet, we kindly ask you to contact our Support Team via Live Chat or email: [email protected] for further assistance.
Please be so kind to prepare the transaction hash ID and all relevant details and screenshots to make the investigation process as fast as possible.